Jonnie W. is currently a Quality Manager for the inside sales compliance team at JLA Group, where they focus on enhancing quality standards and supporting team performance. With over ten years of experience in customer care, including roles as an Account Manager at Advanced Supply Chain Group Ltd and a Service Coordinator at Motor Repair Network, Jonnie has consistently aimed to improve service levels and customer satisfaction. They also have a background in fraud investigation and customer service at Lloyds Banking Group, contributing to significant efficiencies in telephony processes. Jonnie earned a Bachelor of Science degree in Music Technology from Leeds Beckett University.
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