Connor D. is a seasoned IT Service Delivery Manager with a specialization in Major Incident Management and ITSM, currently leading operations at JLL. They previously held significant roles, including Major Incident Manager at Systal Technology Solutions and contributed as a First Team Scout for Stirling Albion FC. With a Bachelor of Science in Computer Science from Glasgow Caledonian University, Connor has also demonstrated strong customer service and operational skills through various positions in retail, including as a Customer Assistant at Morrisons. Their experience reflects a commitment to enhancing service stability and performance through collaboration and continual improvement.
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