Craig H. is a seasoned customer experience leader currently serving as the Head of Customer Experience at JLL, a position they have held since 2023. Previously, Craig managed operations for the Financial Crime Team at Monzo Bank from 2019 to 2021 and served as the Customer Service Manager for the AA Group from 2021 to 2023, where they focused on enhancing service quality for both learner drivers and franchisee instructors. Before that, Craig held the role of Customer Service Team Manager at British Gas from 2012 to 2018 and briefly worked as a Project Lead at Pacific Blue Cross in 2018.
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