Heather Rich

Heather Rich is a seasoned professional with over 30 years of experience in agency operations and online travel, encompassing both corporate and retail sectors. Heather has held various roles, including Process and Technology Consultant at Sabre Travel Network and Operations Training Specialist at Accenture. Currently, Heather serves as the Travel Quality Assurance Manager for Amazon, working closely with the Global Travel Department. Throughout their career, Heather has demonstrated expertise in project management, complex ticketing, and training, with a proven track record of increasing efficiency and profitability for clients.