Jessica Flack

Jessica Flack is the Head of Strategic & Continuous Improvement at JLL, where they lead operational transformation initiatives across the UK's property management sector, focusing on technology-driven solutions and process innovation. In previous roles at Carr Civil Contracting, Rio Tinto, and Aviva, they gathered diverse experience in project management, rail safety, and pensions administration. Jessica's leadership fosters a collaborative environment that empowers teams to implement effective solutions, while maintaining a strong commitment to governance and customer-focused service delivery. Based in Norwich, Jessica champions a culture of continuous improvement, driving measurable business value through data analytics and strategic thinking.