John E. Kelley, CBSE, FMP, SFP, LSS-GB, is a seasoned professional in strategic sourcing and soft service operations with extensive experience in the facility management industry. Currently serving as Sr. Director of Global SME Soft Service Operations at JLL since May 2017, Kelley has been instrumental in executing firm initiatives and developing robust operating systems on a global scale. Prior roles include leadership positions at CBRE, Varsity Facility Services, and Varsity Contractor, where Kelley demonstrated expertise in managing teams, enhancing service delivery, and implementing operational standards. An alumnus of the University of Kentucky with a BS in Economics and Brigham Young University - Idaho with an Associate’s degree in Information Management, Kelley continues to influence the industry through consulting and strategic initiatives.
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