Naina Kumar is an experienced Operations Lead with 19 years of expertise in product knowledge and customer experience. They served as a Lead Fraud Protection Analyst at American Express, focusing on fraud management and customer loyalty, and have held various leadership roles in operations and customer experience at organizations such as Wipro and WazirX. Naina has developed strategies to enhance customer interactions and improve business metrics, leveraging methodologies like Six Sigma and Lean to drive efficiency. Currently, they are a Senior Client Manager in Operations at JLL.
This person is not in the org chart
This person is not in any teams
This person is not in any offices