Sonal Gupta is a high-performing Service Delivery Manager currently leading change management and problem management at JLL, where they own the change management process and coordinate various support teams. With over 8 years of experience, they previously served as an ITSM Process Manager at Zensar Technologies and have held roles at Park Group of Hospitals and Paras Healthcare Pvt. Ltd. Sonal earned an MBA from the National Institute of Business Management, further bolstering their expertise as an ITIL Expert and Six Sigma Black Belt.
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