Linette Raphael

Linette Raphael possesses a diverse background in customer insights, research, and human resources, with significant experience in leading analytics and customer loyalty initiatives. Currently serving in CX Insights and Analytics at John Hancock since November 2024, Linette previously held roles at Manulife focused on Customer Insights and NPS Actioning, and at BMO Financial Group where responsibilities included managing customer loyalty measures and executing enterprise client loyalty projects. Early career positions include sales management and part-time roles at Eventology Marketing and Comfort Inn & Suites, as well as human resources functions at Cognizant and Allsec Technologies. Linette holds a postgraduate degree in Research from Georgian College, a Master's in Social Work specialized in Human Resource Management from Madras School of Social Work, and a Bachelor of Commerce in Human Resources Management from Stella Maris College.