Ilan Chemla is an experienced Program Director specializing in Salesforce implementations, currently leading the CRM transformation program at John Paul since December 2017. With a deep expertise in Service Cloud, Marketing Cloud, and Sales Cloud, Ilan has effectively managed core model designs for multiple regions including EMEA, APAC, and the US. Prior to John Paul, Ilan served as a Senior Consultant and Project Manager at Nali Consulting for Edenred Group, overseeing significant Salesforce projects, and held various engagement management roles with Capgemini, focusing on CRM solutions for clients such as Europcar and Edenred. Ilan's background also includes leadership positions in project management and team coordination across several organizations, complemented by advanced degrees in engineering and business administration.
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