Bernard Ng

Bernard Ng has over 25 years of experience in business process management, transformation, and customer experience across various industries. Beginning as a Quality Executive at Fuji Xerox, Bernard led ISO9001 management systems and quality initiatives. Subsequent roles included Business Process Analyst at Agilent Technologies, where process improvements were implemented, followed by Business Process Manager positions at Hewlett-Packard and Dyson, focusing on process standardization and enhancements. Bernard's tenure at JTC Corporation as Senior Manager involved transforming customer experience and managing IT projects, culminating in a significant reduction of sublet renewals. Currently serving as Global Transformation Manager at Johnson Controls, Bernard holds a Bachelor’s degree in Mechanical Engineering, a Graduate Diploma in Business Administration, and a Project Management Professional certification.