Chi Mai is an experienced professional in project management and technical support within the security and information technology sectors. Currently serving as an EPM at Johnson Controls since June 2015, Chi Mai manages project timelines and ensures effective communication with business partners and end users, overseeing projects from inception to handover. Previously, Chi Mai worked as a Design Engineer at Tyco Integrated Security, where responsibilities included programming and installing burglar alarms, CCTV systems, and access control solutions for prominent clients such as Citibank and FedEx, while also holding multiple industry certifications. Earlier experience at ADT Security Services involved supporting over 300 users as a LAN/Desktop Support Specialist, providing tier 2 technical support and managing Remedy tickets. Chi Mai holds a Bachelor’s degree in Human Services & Management from the University of Phoenix and an Associate of Applied Science in Computing & Information Technology from the College of Southern Nevada.
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