Debra O'Connell is an experienced leader in customer education and digital learning transformation, currently serving as the Director of OpenBlue Customer & Partner Education at Johnson Controls. With a strong background in developing scalable onboarding processes and driving customer success, Debra previously held the position of Director of Professional Services at Kuebix, where a 50% reduction in revenue time was achieved through strategic partnerships. Debra has also significantly impacted the global education sector during a 17-year tenure at Kronos, leading the development of eLearning and instructor-led content for a $30M+ education business. Education credentials include a Master's degree in Applied Child Development from Tufts University and a Master's degree in Education from UMass Boston, among other qualifications.
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