Duncan MacLean possesses an extensive background in executive leadership and strategic planning across various sectors. Currently serving as Executive Director of Customer Care Standards & Planning at Johnson Controls since October 2003, Duncan oversees demand forecasting and operational standards for a global network of call centers. Previous roles at Johnson Controls include leading business continuity initiatives and managing a substantial IT project portfolio. Duncan's earlier experience includes senior consulting roles at BDO Seidman, LLP, corporate accounting management at Rouge Steel Company, and audit work at Coopers & Lybrand. A graduate of the University of Michigan, Duncan holds a Bachelor's degree in Accounting, Economics, and Political Science.
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