Elia Mitas Marks

Elia Mitas Marks is an experienced professional in customer experience management, market intelligence, and branding, currently serving as Customer Experience Manager at Johnson Controls since October 2019. Prior roles include positions such as Market Intelligence and Insight Generation Manager at Franke Coffee Systems, and Customer Excellence Specialist at LafargeHolcim Trading Ltd, where Elia led customer feedback initiatives and developed customer insight dashboards. Elia's career highlights extensive expertise in transforming organizations to become more commercially driven, implementing marketing strategies, and executing global branding projects across multiple industries. Academic qualifications comprise an Executive Course in Business Marketing Strategy from Northwestern University's Kellogg School of Management, an MSc in Industrial Relations and Personnel Management from The University of Manchester, and a BA (Honours) in French and Russian from the University of Bristol, among other credentials.