Mark Adamson

Mark Adamson is a seasoned business and people leader with extensive experience in complex and regulated industries. Currently serving as Global Director of CX Measurement & Insights at Johnson Controls, they focus on developing a robust customer experience measurement program. Previously, Mark was the Global Head for Voice of the Customer at Roche and co-founded DKMA, where they created the ASQ Benchmark survey, a standard in the industry. Mark's innovative strategies have consistently improved customer loyalty and satisfaction across various organizations. They hold an M. Eng. in Engineering, Economics, and Management from Oxford University.