Mena Awed has a robust technical support background, highlighted by experience at Johnson Controls as a Senior L3 Technical Support Engineer since April 2022 and previous roles as a Technical Support Specialist Tier 2 and Technical Support Engineer Tier 3. Key achievements include creating automation scripts and achieving a 100% customer satisfaction score. Prior to Johnson Controls, Mena owned and coordinated operations at Ultra Systems for Technology Solutions and served as a Help Desk Specialist and Senior System Administrator at A.P.L Schools. Mena holds a Bachelor's degree in Law from Beni-Suef University and is currently pursuing a Master's degree in Data Science at Indiana University Bloomington.
This person is not in the org chart
This person is not in any teams
This person is not in any offices