Stu Pails

Stu Pails is a Business Performance Leader with over 20 years of experience, currently serving as the Service Excellence Leader at Johnson Controls, where they drive strategic planning and performance for a global service team of approximately 6,000 FTEs. Previously, Stu held significant roles at Jumbo Interactive Limited and AQA, focusing on business planning, commercial modeling, and data capabilities. Their tenure at Balfour Beatty plc as a Senior Operations Planning & Performance Manager established them as a trusted professional in operations performance and strategy. Stu's educational background includes a BA Honours in Business with Human Resource Management from the University of Central Lancashire and ongoing studies in Information Technology at Runshaw College.