Johnston & Associates is a Third Party Administrator and Safety Consulting company founded in 1990. Our unique claims management approach results in dramatic savings and exceptional levels of service. 

	Johnston & Associates Average			         Industry Average
•	Case Load per adjuster: 75                    •	Case Load per adjuster: 150-300
•	Claim Duration Med Only: 73 Days       • Claim Duration Med Only: 150 Days
•	Claim Duration Indemnity: 228 Days     • Claim Duration Indemnity: 4–6 Years
•	Average Claim Cost: $5,698                  •	Average Claim Cost: $8,200
•	% of Claims Lost Time: 13%                   •	% of Claims Lost Time: 21%
•	Litigated Cases: 1%                               •	Litigated Cases: 13%
•	Medical Bill Review savings: 65%           •	Medical Bill Review savings: 35-40%
•	Bill Turnaround Time: 3.54 Days            •	Bill Turnaround Time: 10-14 Days

The M.O.S.T. (Method Oriented Safety Thinking®) System

Eliminate the 2 most common causes of injury: Carelessness & Not Thinking
Train employees to be Method Oriented and apply Safety Thinking.  Easy to understand, applies to all employees, creates self-responsibility, results oriented, and behavioral based.

Method Observer Safety Trainer®
Train front line supervisors to become Method Observers and Safety Trainers.  Best practices to use Before, When, and After an accident happens.  Increase supervisory effectiveness in Service, Productivity, Quality, and Safety.

The S.O.S. (Seeing, Obeying, Spacing®) System for Defensive Driving

Industrial Hygiene
Certified Industrial Hygienist (CIH) consultants for:
•     Noise Exposure Assessment     
•     NFPA 652 Dust Hazard Analysis     
•     Chemical Exposure Assessment
•     Indoor Air Quality (mold)          
•     Asbestos Abatement Monitoring    
•     Ergonomics Assessment

Consulting

Health & Wellness

Health Care

Insurance

Professional Services

Johnston & Associates

Larisa Featherstone

This department provides support through administrative and clerical functions, ensuring smooth operations and effective communication within the organization.

Administrative Services

This department is responsible for evaluating and processing insurance claims to ensure accurate and timely resolution.

Claims Management

This department oversees the coordination and management of patient care and resources to ensure effective healthcare delivery.

Case Management

This department focuses on managing data analysis, reporting, and network development to support organizational decision-making.

Data and Reporting

This department oversees the strategic direction and overall management of the organization.

Executive Leadership

This department manages employee relations, recruitment, and organizational development.

Johnston & Associates

Org chart

Teams

Administrative Services

Claims Management

Case Management

Data and Reporting

Executive Leadership

Human Resources

Offices

Johnston & Associates

Org chart

Teams

Administrative Services

Claims Management

Case Management

Data and Reporting

Executive Leadership

Human Resources

Offices

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