Tuheena Ray

Tuheena Ray has a diverse work experience spanning from 2016 to the present. Tuheena started their career as an Associate - Customer Service at Fidelity International, where they handled client instructions and communicated with financial advisors.

Tuheena then worked as a Social Media Marketing Executive at BULAND PUBLICATION & MEDIA PRIVATE LIMITED.

After that, they joined Ask IT Solutions Ltd as a Senior Analyst, where they were responsible for understanding client requirements, providing resolutions, and managing internal communications.

Following their role at Ask IT Solutions Ltd, Tuheena became a Team Lead at DataTrained, where they ensured fair admissions decisions, supported customers, and focused on customer loyalty.

Tuheena then worked as a Csa (Customer Support Associate) at Instahyre, where they empathized with customers and proactively suggested solutions.

Currently, they are working as a Product Support Specialist at Assembly, where they take ownership of new accounts, builds relationships with clients, and manages project timelines.

Tuheena Ray has a diverse education history. Tuheena completed their Bachelor's degree in English Language and Literature/Letters from Delhi University, where they studied from 2011 to 2015. Following that, they pursued a Master of Arts degree in English Literature (British and Commonwealth) from Jamia Millia Islamia, studying from 2015 to 2017.

In addition to their formal education, Tuheena has also obtained several certifications. Tuheena completed the "Set up Intercom for your business" certification from Intercom in April 2022. In June 2020, they acquired certifications in "Building Customer Loyalty," "Business Fundamentals for Customer Success Managers," "Communicating Values," "Having Difficult Conversations," "Winning back a Lost Customer," and "Using Humor In Training to Engage Your Audience" from LinkedIn. Furthermore, they completed the "DataTrained Data Science Sales Certification Program" from DataTrained in October 2020.