Zoe Rhett has extensive experience in customer support and onboarding, currently serving as a Customer Support Agent at Forma since July 2021, where employee benefits are tailored to fit diverse lifestyles. Prior roles include Customer Support Specialist at Apartments.com, where overall customer satisfaction improved through empathetic communication, and multiple positions at SOCi, Inc., including Senior Onboarding Specialist and Customer Success Associate, where Zoe developed onboarding processes and strategies that enhanced customer adoption and revenue growth. Zoe began a career in sales as a Travel Advisor for Evolve Vacation Rental Network, achieving significant booking conversions. An academic background includes a Bachelor of Arts in Geography from the University of Oregon and a semester abroad at the University of Otago.
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