Danyal Graham C.S.M. is an innovative senior leader with 20 years of experience specializing in customer success, sales operations, and business operations. Currently serving as the CS/CX Strategy & Operations Manager at Sensiba LLP and an Executive Member at Pavilion, Danyal has previously led a team of over 130 associates as the Senior Manager of the Customer Experience Center at CarMax, where they revolutionized customer buying experiences and significantly improved satisfaction ratings. Danyal has also held various managerial roles at CarMax and was a General Manager at Staples, consistently exceeding performance indicators and fostering team development. Danyal is pursuing a Bachelor of Science in Business Administration and a Master of Business Administration at Western Governors University.
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