Taylor Potter currently serves as the Head of Agent Experience at Real, a position held since February 2025. Prior to this role, Taylor was the Head of Support at MoneyKit from November 2024 to February 2025 and the Director of Customer Experience & Operations at EarnIn from October 2022 to November 2024. Earlier experience includes serving as Senior Manager of Operations at Convoy Inc from August 2021 to October 2022, and over twelve years at Apple, progressing through various roles including Senior Manager, Manager, and Specialist from September 2009 to August 2021. Taylor began the career at Starbucks, where managerial responsibilities were held from October 2003 to February 2008.
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