Joint Commission Resources (JCR) is a global, knowledge-based organization providing innovative solutions to help health care organizations across all settings improve patient safety and quality.

Hospital

Joint Commission Resources

Dr. Patricia Conway-Morana started her career as a Labor and Delivery Staff Nurse and has held multiple positions in accreditation/regulatory preparation and nursing leadership. She has worked in large, complex health systems and has led two organizations in their journey to ANCC Magnet Designation. Dr. Conway-Morana’s interests are patient quality/safety and nursing leadership.

Patricia Conway-Morana

Mr. Qu joined JCR as Executive Director, Electronic Products in 2012. He currently serves as Vice President, Publications, Education and Electronic Products.


In this new and expanded role, David has management and oversight of these departments and is responsible for the business vision, strategy and execution of JCR’s Education, Publication and Electronic Products divisions, which includes Education, Publications and the products including Accreditation Manager Plus, E-dition®, ECM® Plus, and Tracers with AMP®.


Mr. Qu brings 18 years of health care technology and business experience from previous positions as Vice President, Solutions Integration for [Allscripts](/org/allscripts), and earlier as Chief Operating Officer at CellTrack Technologies, a market leader in providing mobile solutions for home care at the point of care.


He holds a Master of Business Administration from the Kellogg School of Northwestern University, a Master of Science in computer science from The University of North Carolina, and a Bachelor of Science in computer science from TSingHua University.

David Qu

Jean E. Courtney is a Board Member at [Joint Commission Resources](/org/joint-commission-resources). Prior to their current position, they served as Senior Manager of the Health Care Practice at Ernst & Young from 1995 to 1999. In this role, they performed a debt capacity study for the planned issuance of $100 million in bond financing by a large health system and directed accounting, reporting, and systems improvements for a $3 billion dollar post-acute care healthcare corporation. Jean also facilitated the design of an extensive financial modeling tool designed to quantify the effects of the Balanced Budget Act of 1997 on Medicare reimbursement.

From 1988 to 1995, Courtney served as Financial Projects Manager in the Corporate Finance department at Henry Ford Health System. In this role, they were responsible for overseeing the financial planning and analysis for a variety of projects.

Courtney began their career as a Staff Accountant at Pannell Kerr Forster in 1985. In this role, they were responsible for performing analysis and reconciliation of open accounts receivable for a Fortune 100 pharmaceutical company and negotiating payments for the client in excess of $5 million.

Jean E. Courtney has a Level 2 Certification in Wine Steward/Sommelier from the Wine & Spirit Education Trust, a Master of Business Administration - MBA in Business Administration and Management, General from the University of Wisconsin-Eau Claire, and a Bachelor of Arts in Accounting from [Michigan State University](/org/michigan-state-university). Jean also has a certification from [The Joint Commission](/org/the-joint-commission) in Certified Green Belt in Lean, Six Sigma and Change Management and a certification from - in Certified Public Accountant.

Jean E. Courtney

Ms. Julie Pazun has over 27 years of healthcare experience in acute, post-acute and regulatory settings. She has been responsible for continuous survey readiness for a national systems provider overseeing accreditation, quality, and clinical outcomes for over 100 locations. In addition, she has worked with an accrediting organization conducting accreditation surveys as well as management of national survey teams.  

Ms. Pazun has led many quality initiatives including outcome improvement of diabetic populations in the community setting, reduction of re-hospitalizations in the post-acute setting and improvement of patient satisfaction.

Julie Pazun

Ms. Kristine Slepicka has 20 years of healthcare leadership experience driving high performing teams and financial results. Her expertise includes commercial operations, business development, strategy development, safety culture and general management. Prior to JCR, Ms. Slepicka lead multiple [GE Healthcare](/org/ge-healthcare-limited) service areas within the US market and drove global sourcing projects across the US, Asia, Europe, and Latin America. Ms. Slepicka is Black Belt certified.

Kristine Slepicka

Dr. Marwa J. Zohdy is the Vice President of Global Consulting Services for [Joint Commission Resources](/org/joint-commission-resources) and [Joint Commission International](/org/joint-commission-international). In this role, she is responsible for all aspects of JCR and JCI consulting, helping health care organizations across the U.S. and more than 100 countries to achieve excellence in quality and patient safety. Since 2013, she has overseen the strategy, business development, and delivery of all consulting services, as well as the management and development of 130-plus expert consultants worldwide.

Prior to this role, Dr. Zohdy spent several years at [McKinsey & Company](/org/mckinsey-company) in the Healthcare Systems and Services practice, where she led work to address strategic challenges in health care. She has worked closely with top leaders in U.S. hospitals, health systems, and academic medical centers, as well as with national and regional ministries of health in the United Kingdom and the Middle East and North Africa. Her expertise and experience include hospital system growth strategy, national health insurance reform, best practices in stroke and diabetes care pathways, development of innovative products and services within health systems, and regional health system design. She also served as a Knowledge Expert with McKinsey’s Health Systems Institute and actively participated in recruiting, training, and professional development of consultants worldwide.

Dr. Zohdy earned a Ph.D. in biomedical engineering from the University of Michigan, with a research focus on ultrasound imaging and targeted laser therapy for cancer cells. She also earned a Master of Science in biomedical engineering and a Bachelor of Science in electrical engineering from the University of Michigan. Dr. Zohdy is a Certified Joint Commission Professional (CJCP®) and a member of the American College of Healthcare Executives.

Marwa J. Zohdy

Catherine Chopp Hinckley is the Executive Director, Global Publishing, [Joint Commission Resources](/org/joint-commission-resources) (JCR). In this role, Dr. Hinckley is responsible for the strategy and direction for all books, domestic and international accreditation manuals, digital newsletters, a journal, and e-books published by JCR as well as those by [The Joint Commission](/org/the-joint-commission) and [Joint Commission International](/org/joint-commission-international) (JCI). Dr. Hinckley also handles translations and licensing rights and aggregator sales and marketing channels for Joint Commission and JCI content.


Dr. Hinckley is an experienced senior leader in international health care publishing and education, with a demonstrated history of best-selling success in print and digital media in both B2B and consumer health care content. Dr. Hinckley previously served as Executive Director, Publications and Education; Associate Director, Editorial Development; Managing Editor; and Senior Editor, all at JCR. She has developed and edited dozens of manuals and books on health care quality and patient safety as well as managed the peer-reviewed [The Joint Commission](/org/the-joint-commission) Journal on Quality and Patient Safety. Cathy also edited and directed the publication of [The Joint Commission](/org/the-joint-commission)'s consumer health care books, including The New York Times-best-seller YOU: The Smart Patient by Drs. Mehmet Oz and Michael Roizen, and The Smart Parent's Guide to Getting Your Kids Through Checkups, Illnesses, and Accidents by Dr. Jennifer Trachtenberg.


Prior to joining JCR, Cathy taught English literature and writing at [Loyola Marymount University](/org/loyola-marymount-university) in Los Angeles and [The Ohio State University](/org/the-ohio-state-university) in Columbus, Ohio. Dr. Hinckley received her MA and PhD in English from [The Ohio State University](/org/the-ohio-state-university) and her BA in English from the [University of Notre Dame](/org/university-of-notre-dame).

Catherine Chopp

Jill Hoggard Green

Joseph J. Parks

David L. Bronson

Ana Pujols Mckee

Carlos A. Pellegrini is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Carlos A. Pellegrini

Mary Kay Plantes is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Mary Kay Plantes

Desmond Thio is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Desmond Thio

Laura S. Kaiser is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Laura S. Kaiser

Paul M. White is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources). 

Paul M. White

Charles O. Bracken is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Charles O. Bracken

Jane D. Englebright is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources).

Jane D. Englebright

Jacob Thomas is on the Board of Directors at [Joint Commission Resources](/org/joint-commission-resources). 

Joint Commission Resources

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