Jessica Bateman

Jessica Bateman is a customer-focused professional with over a decade of experience in hospitality, large-scale events, and SaaS. Currently serving as the Group Head of Customer Experience for Jonas Software's Hospitality Portfolio, they focus on enhancing customer engagement and retention. Previous roles include Chief Operating Officer at CTB AND CO. and Event Project Manager for major events such as the Australian Grand Prix. Jessica has also contributed to the Melbourne Festival and the Melbourne and Olympic Park Trust, demonstrating a strong background in project management and event coordination. They hold multiple diplomas from William Angliss Institute, including in Hospitality Management and Event Management.