Robert Last is an experienced IT professional with a diverse background in management and consultancy within the technology support sector. Currently serving as an IT & Problem Manager at Jones Day, Robert is responsible for global L2/Admin support. Previous roles include Manager of IT Client Services at Inogen, Inc., where responsibilities encompassed providing IT support for 1,200 employees, and Manager of Support Desk Services at Travel Centers of America, overseeing a 24/7 support desk. Robert's consulting experience spans various organizations, focusing on improving customer service and support processes, and has contributed to significant publications in the contact center industry. Educational credentials include an M.A. in History-American and multiple certifications in customer service and IT management.
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