Adrian Ham is an experienced management professional with a strong background in customer service and operations within the utilities and transport sectors. Currently serving as a School Cleaner at Joss Group Pty Ltd since August 2023, Adrian previously held various management roles at AusNet Services, including Customer Contact Manager and Acting Manager of Customer Operations, where responsible for overseeing customer service operations and ensuring compliance with regulatory standards. Other notable positions include Retail Services Manager at Horizon Power and Operations Manager at Serviceworks Management, where Adrian managed teams, improved service quality, and maintained stakeholder relationships. Adrian is well-educated with qualifications such as a Six Sigma Green Belt from ANZ Banking Group and training in Inbound Contact Centre Management, alongside numerous development programs from the Australian Institute of Management.
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