Or Shmerling

Director of Customer Success at Joyned

Or Shmerling has a diverse work experience spanning different industries and roles. Or currently holds the position of Director of Customer Success at Joyned since February 2023. Prior to this, they worked at Centrical from 2020 to 2023, first as a Customer Success Team Lead and then as a Senior Customer Success Manager.

Before joining Centrical, Or was the Head of Customer Success, APAC & EMEA at ActiView.io from 2019 to 2020, where they managed account strategies, customer success teams, and distributor partners. Or also served as an Enterprise Customer Success Manager at ActiView.io from 2018 to 2019.

Earlier in their career, Or worked as a Senior Account Executive at Ubeya - Scheduling + Workforce Management from 2017 to 2018. Or gained experience in sales and account management as the Sales Manager Financial Services at Psagot Investment House from 2014 to 2016, where they managed large-scale accounts and introduced new financial products.

Or also worked in the non-profit sector as the Campaign Manager and Instructor in the publicity branch at the Israel Cancer Association from 2013 to 2015. Or started their career as a Global Account Manager at iAsia from 2012 to 2014.

Or Shmerling began their professional journey in the Israel Defense Forces - Military Intelligence as an Intelligence Analyst in Unit 8200 from 2007 to 2011.

Or Shmerling attended Tel Aviv University from 2012 to 2015, where they obtained a Bachelor of Economics and East Asia studies in the field of Social Sciences and Humanities. Prior to that, from 2007 to 2011, Or received military education, though specific details regarding degree and field of study are not provided. In addition to their formal education, Or Shmerling obtained a certification as a real estate agent from the Department of Justice and Constitutional Development in June 2017.

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