Michael Evans currently serves as the Head of Digital Employee Experience at JSR Corporation, where responsibilities include pioneering the implementation of the company’s first AI tool and integrating ServiceNow as the core ITSM platform to enhance operational efficiency and service delivery. Prior to this role, Michael held the position of Associate Director of Information Technology at KBI Biopharma, directing IT Service Management functions and establishing SLAs and KPIs for continuous service improvement. Additionally, Michael's experience includes various IT management roles at bioMerieux, where responsibilities involved providing technical support and maintaining IT infrastructure. Michael holds a Bachelor of Science in Electrical and Electronics Engineering from DeVry University and is pursuing an MBA at Keller Graduate School of Management.
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