Kai Groves

Kai Groves, MBA, is a senior manager at JSX, specializing in Passenger Service Systems and Distribution, with extensive experience as a product owner and subject matter expert for the Navitaire PSS system. Prior roles include senior analyst positions at both Alaska Airlines, where responsibilities involved aircraft scheduling and project management integration post-Virgin America acquisition, and Virgin America, focusing on operational integrity and profitability strategies. Early career experience includes consulting as a freelancer, serving as a Passenger Service Supervisor at Matrix Aviation Services, and a decade at SkyWest Airlines managing customer service operations. Educational credentials include an MBA from Copenhagen Business School, a BA in International Relations from San Francisco State University, and various aviation-related qualifications.