Todd T. Nelms

Todd T. Nelms is a seasoned aviation professional with extensive experience in quality assurance, customer success, and technical support. Currently serving as Quality Assurance Manager of Aviation Records for JSX since July 2022, Todd oversees the integration of new aircraft into the fleet and manages long-term maintenance operations. Previous roles include Customer Success Manager at flydocs and Technical Support Lead Specialist II at Panasonic Avionics Corporation, focusing on technical issue resolution and efficiency improvements. Todd's early experience includes positions at Delta Air Lines, where responsibilities encompassed aviation records management and customer service operations. Academically, Todd holds a Master of Business Administration in Aviation Management from Embry-Riddle Aeronautical University and a certificate in Computer Science for Business Professionals from Harvard University.