Michael Mahrous possesses extensive experience in solution and service management, currently serving as an Assistant Manager at Samsung Electronics since January 2022. Expertise includes automation and data extraction utilizing RPA, alongside the management of Power BI report setups. Previous roles include Power Platform Developer at Hitachi Solutions America, where Michael focused on automation feasibility and requirements gathering, and Senior Business Analyst & RPA Developer at Just Energy, generating significant sales commission and credit risk reports. Michael's background also encompasses roles in risk operations and IT consulting, complemented by a Bachelor's degree in Business Administration with a focus on Management Information Systems from Simon Fraser University.
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