Carolan Pouget

Carolan Pouget holds a Master's degree in Communication and Marketing from DSP Digital School of Paris and has extensive experience in customer care and marketing. Currently serving as Customer Care Lead at Frichti since January 2022, Carolan oversees service performance, manages a team of customer care agents, and ensures customer loyalty through effective communication and analytics. Previous roles include Customer Service Agent at Frichti, Assistant in communication and digital marketing at Document Store, and various positions focused on communication and wellbeing at OXIUMGROUP, showcasing a strong foundation in customer interaction and market strategies. Earlier experiences in sales and preparation roles at La Croisanterie and luxury fashion settings further enhance expertise in customer relations and service management.