Chiara MORAS

Chiara Moras has a diverse work experience, beginning with their current role as a Customer Success Manager at Jump since October 2021. In this position, they support a portfolio of 200 clients, focusing on onboarding, satisfaction, retention, and offboarding. Chiara also works on continuously improving customer experience content such as FAQs, guides, and articles.

Before joining Jump, Chiara worked at Bel as a Junior Brand Manager for the Kiri brand from April 2021 to October 2021. In this role, they were responsible for developing the Cooking & Baking platform for Kiri in multiple countries, including Japan, France, and Morocco. Their tasks included market analysis, user research, co-creating approved innovations with various teams, writing briefs, coordinating packaging, and supporting and assisting local business units in project management.

Prior to their position at Bel, Chiara worked for Yves Rocher as an Assistant Retail - Merchandising Promotionnel International from January 2019 to July 2019. Chiara also had a brief experience as a Community Manager and Marketing HR at Crédit Agricole Nord de France from June 2018 to August 2018.

Chiara has gained experience in marketing through previous roles as well. Chiara worked as a Chargée d'enquête marketing interne at Infineum in 2017. In this position, they conducted a marketing survey on the topic of "Electrification of the European automotive market: evolution and challenges." The objective was to understand the European automotive market, identify potential threats related to electrification, and address the challenges for companies like Infineum.

Finally, Chiara started their career as a Conseillère de vente at SEPHORA in July 2016, where they provided customer service, implemented merchandising plans, and set up displays for perfume brands.

Overall, Chiara Moras has gathered a broad range of experiences in customer success, brand management, marketing research, and retail throughout their career.

Chiara Moras has a diverse educational background. Chiara obtained a Mastère Spécialisé (MS) in MDCE - Marketing manager Data et Commerce Electronique from SKEMA Business School, completing their studies from 2020 to 2021. Prior to that, they earned a Bachelor's degree in Business Administration from EDHEC Business School, where they studied from 2015 to 2019. Chiara also spent a year at Kingston University in 2017, focusing on Business. Chiara completed their secondary education at Lycée Jean Jaurès, obtaining a Baccalauréat in S in 2015.

In addition to their formal education, Chiara has obtained several certifications. Chiara acquired the AgilePM® Foundation certification from APMG International in January 2021. In June 2020, they completed a course titled "Apprenez à créer votre site web avec HTML5 et CSS3" from OpenClassrooms. In April 2020, they obtained the "Fondamentaux de l'UX Design" certification, also from OpenClassrooms. Chiara has also achieved a TOEIC score of 915/990 from Toeic in March 2019. Chiara holds the Opquast certification with a score of 845/1000, acquired in September 2020. Additionally, Chiara has obtained the Facebook Certified Digital Marketing Associate and Google Analytics certifications from Facebook and Google Digital Academy (Skillshop), respectively, both in January 2021. Lastly, they have obtained a Certificat IELTS from the British Council France, although the specific month and year of attainment are not provided.