Aj Funk

AJ Funk has a diverse work experience in the IT industry. They started their career in 2006 as an IT Consultant/PC Technician at Geek Squad, where they provided technical support for desktop computers, laptops, tablets, and smartphones. They also assisted the sales team and demonstrated expertise in hardware and software troubleshooting.

In 2012, AJ joined Aquarius Technology Services as an IT Support Contractor, responsible for supporting client workstations, mobile devices, and printers at the UCHealth Campus. They installed and maintained workstation hardware and software, including operating systems and Microsoft Office suite.

At Hospitality Technical Services, from 2012 to 2013, AJ worked as an IT Support Analyst II, remotely diagnosing and resolving network problems. They also improved user experience through support, training, and troubleshooting.

From 2013 to 2015, AJ worked as an IT Support Level II at Staples, configuring hardware and software for workstations and handling support requests from end-users. They also removed malware and other threats from laptops and desktop systems.

At Apple, AJ served as an At-Home Advisor - Mac+ from 2015 to 2016. They received extensive training in Apple products and services and managed chat flow and escalated technical support needs.

From 2016 to 2020, AJ worked at Paycor as an Apple Administrator, providing top-tier customer service and problem-solving for over 1,500 employees. They implemented and managed Apple infrastructure and management tools, including macOS and iOS/iPadOS workstations, conference room equipment (Zoom Rooms), and also handled complex Windows end-user issues.

Most recently, AJ joined JumpCloud in 2021 as a Support Engineer and later transitioned to a Tier 2 Partner Support Engineer in 2022. The specific responsibilities and duration of this role are not provided.

AJ Funk obtained their GED from Motlow State Community College from 2000 to 2003. In addition, they have various certifications in fields such as Articulate Rise 360, Final Cut Pro X 101, Python, SQL, Shell Scripting, Conflict Management, LDAP, SAML, OAuth, OpenID, JumpCloud Core Certification, Linux Administration, Advanced Mac OS X Technical And Security Skills, Zoom Administrator, Jamf Certified Associate, and Apple Certified Associate - Mac Integration. They also have a certification in Windows Server System Administration, but the month and year obtained is not specified.