Gerard G.

Gerard G. has a diverse work experience spanning over a decade. Gerard currently works as a Customer Support Engineer at JumpCloud since 2021.

Prior to that, Gerard worked at Informa from 2012 to 2020, where they held the position of Sr. Desktop Support Engineer/Team Lead. In this role, they served as the primary escalation point for high-priority tickets and worked closely with Tier 3 teams. Gerard handled advanced troubleshooting and managed mailboxes, distribution lists, user accounts, and troubleshooting through tools like Microsoft Exchange, Active Directory, and Azure AD.

Before Informa, Gerard was an IT Specialist at Cauldwell Wingate Company, LLC from 2010 to 2012. Gerard took care of all aspects of support for approximately 150 users, including hardware and software setup, configuration, installation, and support. Gerard also managed server and network installations, maintenance, and administration on Server 2003 and 2008.

From 2008 to 2010, Gerard worked as a Help Desk Specialist at AT&T Interactive. Gerard provided on-site and remote desktop/help desk support to over 110 users across multiple locations. Gerard handled hardware troubleshooting, repair/replacement, inventory management, and software installation, including MS Office, Adobe Acrobat, and Cisco VPN Client.

Prior to that, Gerard was a Systems Administrator Assistant at Stanley Associates, Inc. from 2007 to 2008, where they installed, operated, and maintained document processing and quality control systems for the Directorate of Passport Services.

Gerard's earliest work experience was as a Services & Technology Technician at Associated Press from 2000 to 2007. Gerard handled troubleshooting, research, diagnosis, and resolution of software, hardware, PBX phone systems, and network connectivity issues. Gerard also provided support for special events and temporary offices.

Overall, Gerard G. has gained extensive experience in customer support, desktop support, server and network administration, and troubleshooting various hardware and software systems in diverse work environments.

Gerard G. obtained their Associates degree in Computer Networking Technology from Southeast College of Technology from the year 1999 to 2000. In addition to their degree, they also obtained additional certifications such as CompTIA Network+ from CompTIA in August 2004 and CompTIA A+ from CompTIA in March 2000.