Joy Jaswinski

Joy Jaswinski, MBA, has a diverse work experience in technical writing, IT support, systems analysis, and sales support. Joy is currently working as a Technical Writer 3 at JumpCloud since August 2021. Previously, they worked at Level Access from 2016 to 2020, first as a Technical Writer/IT Support and later as a Technical Writer. Joy'sresponsibilities included authoring VPATs, copy editing client deliverables, and PDF remediation.

In 2021, Joy worked as a Technical Writer (contractor to Microsoft) at Proliance Consulting from January to July. Before that, they served as an HP ASR at MarketSource Inc. from 2015 to 2017, where they provided sales support and education for HP computers and printers. Joy also worked as a Canon ASR at Creative Channel Services from September to December 2015, providing sales support for Canon printers.

Prior to these roles, Joy worked as a Systems Analyst (contractor to WilmerHale) at Landmark Technologies Corporation from February to August 2016. Joy also served as a Systems Engineer (Technical Writer/Acquisitions) at Strategy and Management Services, Inc. (SAMS) from July to December 2015, where they provided technical support, identified requirements and deficiencies in hardware and software products, and assisted in the systems engineering process.

Earlier in their career, Joy worked as a Technical Writer (consultant to the CollegeBoard) at TEKsystems from 2014 to 2015, where they designed and maintained a new Confluence Wiki Space, trained users on Wiki best practices, and created user guides and templates for specific projects. Joy also served as an IT Project Manager/Technical Writer at VBrick Systems from 2013 to 2014, managing IT projects and creating and editing online help and user installation guides. Additionally, Joy worked as a Kindle ASR at MarketStar from September to December 2013, providing sales support for Kindles.

Overall, Joy Jaswinski has extensive experience in technical writing, IT support, systems analysis, and sales support.

Joy Jaswinski earned their Bachelor of Arts degree in Literature from Florida State University, completing their studies between 1987 and 1993. Prior to their undergraduate studies, they attended Pope John Paul in Boca Raton, Florida, but no degree or specific field of study was mentioned. In 2007, they pursued a Master of Business Administration with a focus on Technology Management at the New York Institute of Technology, obtaining their degree in 2007.