JJ

Justin Johnson

Director Of Global Customer Support at JumpCloud

Justin Johnson has a diverse work history spanning multiple industries and roles. Justin is currently the Director of Global Customer Support at JumpCloud, where they have been since June 2022. Prior to this, they held the position of Senior Manager, Global Customer Support from December 2021 to June 2022, and Manager, Global Customer Support from August 2020 to December 2021. Before joining JumpCloud, Justin worked as a Manager of Frontline Support from November 2019 to August 2020. Justin started their career at JumpCloud as a Customer Success Engineer from December 2018 to November 2019.

Prior to their time at JumpCloud, Justin gained valuable experience at the Colorado "I Have A Dream" Foundation. From April 2016 to June 2018, they served as the Assistant Program Director. Justin was also a Senior Fellow from August 2014 to April 2016 and an AmeriCorps Service Fellow from September 2012 to August 2014.

Justin's career began at Team Epic in 2011, where they worked as a Sponsorship Strategies and Activation Trainee. In this role, they were responsible for developing strategies and campaigns, negotiating sponsorships, and activating sports and entertainment properties.

Prior to their professional career, Justin worked as a Lead Project Manager at Ohio University Athletics from August 2009 to November 2009.

Overall, Justin Johnson has a strong background in customer support and management, with experience in the technology, non-profit, and sports marketing industries.

Justin Johnson obtained a Graduate Certificate in Computer Information Systems from Colorado State University in 2018. Prior to that, they attended Ohio University from 2006 to 2011, where they earned a Bachelor's degree in Sport Sciences with a major in Sport Management and a minor in Business.

Links

Timeline

  • Director Of Global Customer Support

    June, 2022 - present

  • Senior Manager Global Customer Support

    December, 2021

  • Manager Global Customer Support

    August, 2020

  • Manager Frontline Support

    November, 2019

  • Customer Success Engineer

    December, 2018

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