Jake Howell

Jake Howell is a seasoned professional with extensive experience in customer support and operations management across various industries. Currently serving as Group Manager of Customer Support at Juniper Square since June 2021, Jake leads a growing organization focused on providing technical support to SMB, mid-market, and Enterprise software clients. Prior roles include Director of Community Support & Operations at Scoop Technologies, where responsibilities encompassed overseeing support and community operations as well as establishing strategic goals. Jake's earlier experience includes managing customer experience operations at Topia, where notable accomplishments involved expanding the US-based services team and implementing operational improvements. Jake began a career in customer service at viagogo, advancing through various roles, and has demonstrated a strong ability to establish processes, lead teams, and enhance customer experiences throughout a progressive career initiated with a BFA in Graphic Design from California Polytechnic State University-San Luis Obispo.