Andy Ia is an accomplished Business Operations Manager at JustAnswer, with a robust background in data analysis and business strategy. Since May 2021, Andy has developed innovative metrics using Python and Machine Learning, significantly boosting service quality and driving a tenfold increase in phone call services. Prior experience includes a role as Lead Business Intelligence Analyst at Cerner Corporation, where Andy facilitated a $3.3M annual cost reduction in patient care through strategic data analysis and integration. A history of impactful contributions at Huron and The Advisory Board Company highlights expertise in process improvement, stakeholder collaboration, and operational efficiency. Andy holds a Bachelor of Science in Industrial Technology from California Polytechnic State University-San Luis Obispo.
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