Enoch Tam is a seasoned technical support professional with extensive experience in the technology sector. Currently serving as a Senior Technical Support Engineer at JustAnswer since September 2021, Enoch previously held multiple roles at Apple from December 2013 to September 2021, including Worldwide Operations Technical Support, Genius, Technical Specialist, and Specialist. Responsibilities included diagnosing and resolving hardware, software, and networking issues across the Apple Ecosystem, developing in-house tools for workflow improvement, and providing timely solutions to enhance customer satisfaction. Enoch holds a Bachelor’s Degree in Game Design from the Academy of Art University, attained between 2009 and 2014.
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