Gaurav Agarwal is a technology leader specializing in product vision and strategy, with extensive experience in customer experience and e-commerce across B2C and B2B domains. Gaurav has held significant roles at renowned companies, including Google and Amazon, where they drove AI-powered initiatives and enhanced customer service experiences. Currently, Gaurav serves as Senior Director at JustAnswer, focusing on scaling AI-driven solutions in professional services. Gaurav holds an MBA in Marketing and Strategy from Carnegie Mellon University and a B.Tech. in Electronics Engineering from the Indian Institute of Technology, Varanasi.
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