Lori Jones

Lori Jones is a seasoned professional with extensive experience in management and customer support. Currently serving as Senior Manager for Expert Support and Trust & Quality at JustAnswer since February 2007, Lori oversees a helpdesk team, manages the Expert screening and onboarding process, and moderates a community of approximately 2,400 professionals while leveraging expertise in customer support software such as Kayako and ZenDesk. Prior experience includes working as Operations Manager at Ramada Inn from March 2003 to January 2006, where responsibilities involved managing communications across various departments, hiring and training staff, and ensuring operational excellence. Lori holds a degree in English Education from Illinois State University, completed between 2007 and 2010.