Shaan Hussain is an experienced IT professional with a strong background in leadership and operational management across various organizations. Currently serving as the IT Manager at JustAnswer since March 2025, Shaan leads a global IT team, focusing on operational excellence and collaboration with cross-functional teams. Prior roles include Service Desk Manager at Freespace, where responsibilities encompassed overseeing service level agreement compliance and enhancing customer satisfaction, and IT Manager at Fisker Inc., managing IT systems for operational efficiency. With extensive experience at companies such as American Express Global Business Travel, IDP India, Gulf International Bank, and others, Shaan has a proven track record in technology service delivery, incident management, and team leadership. Educational qualifications include a Bachelor's degree in Computer Science from the University of Calicut.
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