Ibrar M.

Ibrar M. has over a decade of experience at Just Eat Takeaway.com, where the roles have progressed from Customer Service Advisor to Global Head of Customer Service Partner & Customer Experience. Responsibilities have included leading social media and tier 2 support teams across multiple countries, managing the UK contact centre, overseeing operations and stakeholder management, and implementing continuous improvement initiatives. Ibrar has also managed significant operational teams, providing dedicated services to branded partners and enhancing customer service standards. Prior experience includes coaching football at the Rachel Yankee Foundations, complemented by a Bachelor's degree in Business, Management, Marketing, and Related Support Services from Brunel University of London.