Nestor Islas

Nestor Islas has a diverse range of work experience in the technical support and customer service field. Nestor started their career in 2012 as a Geek Squad technician, where they assisted with device repairs and setups and focused on client satisfaction. In 2015, they joined BigCommerce as a Technical Support specialist, providing assistance for the eCommerce SaaS company and advising clients on best practices to promote business growth. In 2019, Nestor transitioned to Justuno, where they served as an Executive Managed Services Technical Support representative. Nestor troubleshooted integration issues on various e-commerce platforms and CRMs, helped develop custom popups and promotions for lead generation and cart conversions, and utilized CSS and JS for implementing designs and functionality. Nestor's last role at Justuno was as a Technical Support Specialist/Retention Strategist, where they provided general technical support, implemented minor design changes, and contributed to the expansion and restructuring of support documentation.

Nestor Islas has attended Austin Community College, although the start and end years are not specified. As for additional certifications, they obtained various marketing certifications from LinkedIn and Lynda.com in October 2018, including "Marketing Foundations: Social Media," "Marketing on Instagram," "Marketing on Twitter," "Project Management Foundations: Ethics," "Social Media Marketing for Small Business," "Social Media Marketing with Facebook and Twitter," "Social Media Marketing: Managing Online Communities," and "Social Media Marketing: Optimization." In September 2018, Nestor obtained certifications in "Advertising on Instagram," "Affiliate Marketing: Advertising," "Facebook Marketing: Advanced Advertising," "Facebook Marketing: Advertising," "Learning Mailchimp," "Project Management Foundations: Integration," "Project Management Foundations: Quality," "Project Management Foundations: Risk," and "Project Management Foundations: Stakeholders." Additionally, they obtained the "Microsoft Project 2016 Essential Training" certification in August 2018.