Genesis Jaquez

Genesis Jaquez is an experienced customer support manager with a background in operations and pharmacy experience management. Currently serving as the Manager of Customer Support at Justworks since May 2021, Genesis previously held the role of Pharmacy Experience Manager at Capsule, where responsibilities included overseeing team productivity, managing escalation processes, and conducting performance evaluations. Prior positions include Market Operations Team Lead at Carvana and multiple roles at Oscar Health, where Genesis developed high-performing teams and ensured adherence to service level agreements. With a Bachelor's degree in Corporate Communications from Baruch College and an Associate's degree in Criminal Justice from Borough of Manhattan Community College, Genesis possesses strong communication and leadership skills, further enhanced by Spanish language proficiency.