Karla Dicent

Karla Dicent is a Customer Support Specialist for Payments at Justworks since June 2022, responsible for processing end-to-end payroll and providing expert support on Justworks' product offerings. Prior to this role, Karla served in Customer Success, collaborating with cross-functional teams to enhance customer satisfaction and retention. Between July 2012 and June 2022, Karla worked as an Ophthalmic Technician at Dr. Michael Nissen MD PC, administering medications and conducting patient follow-ups. From April 2018 to August 2020, Karla distinguished as a Nike Ace Specialist at Nordstrom, providing personalized shopping experiences to customers. Karla holds a Bachelor's degree in Public Health from Southern New Hampshire University, earned between 2016 and 2021.