Laura M. currently serves as a Senior Manager of Customer Success at Justworks, where responsibilities include leading a team of Managers and Customer Success Managers to identify business risks, drive growth initiatives, and facilitate cross-organizational collaborations. Previously, Laura held the role of Interim Director at Justworks, overseeing a team of 115 professionals to enhance customer satisfaction and team efficiency. Laura has also worked at Compass in various positions, including Associate Regional Manager for the Agent Experience Team and Senior Agent Experience Manager, focusing on agent support and resource improvement. Prior experience includes roles at New Street Research, GDC Properties, and Safe Flight Instrument Corporation, along with an academic background that includes a Bachelor of Arts in Economics from Bates College and a Certificate in Management Essentials from Harvard Business School Online.
This person is not in any teams
This person is not in any offices