Michael Echlin

Michael Echlin is the Managing Director (North America) at Kagool, where Michael drives innovation and data maturity for clients. At SmartBots, Michael serves as an Advisor and SVP of Customer Experience, focusing on providing high-value conversational AI solutions across various industries. As the Principal Consultant at Vertical Trail LLC, Michael worked on modern data-driven solutions for clients like Boston Consulting Group and Lowe's. Formerly, as the SVP Customer Experience at Gigable, Michael led customer experience initiatives for a music streaming and ticketing platform. Additionally, Michael has experience at companies like Redbox and HSBC in roles such as Sr. Director of Product Management and Director of Product Delivery. Michael's background includes a Vice President role at MusicNow LLC, a pioneering music streaming service acquired by AOL Music. Echlin holds education from London Business School and Northern Illinois University.